jobs

Retail Store Manager

We are looking for an experienced retail manager to join our team.  The retail manager will be responsible for the operations of our store, ensuring online orders are fulfilled in a timely and accurate manner and ensuring a positive experience for customers and staff.

Retail Store Manager Responsibilities:

• Scheduling and directing employees.

• Recruiting, selecting, orienting and training employees.

• Coaching, counseling and disciplining employees; following up on work results and holding the team accountable to company policies and procedures.

• Planning, monitoring and appraising metric achievement.

• Achieving sales targets and metrics by actively goal setting and coaching team.

• Ensuring store’s merchandising and displays remain full, inspiring and match brand esthetic. 

• Ensuring a safe and clean store environment.

• Managing stock levels and order shipping and packaging materials, receipt paper, garbage bags, and all things necessary for store operations. 

• Maintaining retail inventory and reporting out of stock or rapidly selling items to our buyer.

• Responding to and resolving customer complaints and comments.

• Overseeing online order fulfillment--make sure items are shipped by staff quickly and accurately.

• Organizing special promotions, displays and events.

• Observing and reporting on possible changes to improve the business, e.g. suggesting revisions to opening hours to ensure the store can compete effectively in the local market.

• Coordinating the store's participation in the community by liaising with local schools, newspapers and the community in general.

• Ensuring a positive experience for customers and staff.

Retail Store Manager requirements:

• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.

• The ability to read, write, and perform basic math.

• The ability to stand and walk for extended periods of time.

• Attention to detail.

• Ability to complete transactions accurately.

• Enjoys working with people and working as a team.

• Previous retail management experience preferred 

• Leadership skills

• Ability to Motivate Others

• Delegation

• Customer Focus

• Quick Learner

• Multi-Task Skills

• Team Player

• Market Knowledge

• Organized

• Good at verbal and written communication

• Social media experience is a plus

• Ability to work nights, weekends and holidays when needed.

To apply: Fill out this application and send it along with your resume and to hello@mochikids.com.

 
Retail Store Associate

We are looking for several retail store associates to join our team.  Retail associates provide outstanding service in the store, conduct transactions accurately and ship online orders. While maintaining a clean and orderly store.
Retail Store Associate Responsibilities:

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.

• Operating cash registers, managing financial transactions, and balancing drawers.

• Directing customers to merchandise within the store.

• Superior product knowledge.

• Maintaining an orderly appearance throughout the sales floor.

• Introducing promotions and opportunities to customers.

• Cross-selling products to increase purchase amounts.

• Pulling and packaging online orders.

• Achieving sales targets and metrics through effective customer engagement and interaction.

• Assisting in store merchandising to create and maintain inspiring displays.

Retail Store Associate Requirements:

• Previous retail sales experience preferred.

• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.

• The ability to read, write, and perform basic math.

• The ability to stand and walk for extended periods of time.

• Attention to detail.

• Ability to complete transactions accurately.

• Enjoys working with people and working as a team.

• Social media experience is a plus

• Ability to work nights, weekends, and holidays when needed.

To apply: Fill out this application and send it along with your resume and to hello@mochikids.com.